Privacy Policy

1. Who we are

This website is run by AirCleanB ("we", "us"). We are the data controller for the personal data described in this policy.

Contact for anything about your data: debora@aircleanb.com.

2. What data we collect

When you use the booking form

• Name, email address and phone number
• Property postcode and number of properties
• Booking platforms you use, preferred dates, and anything you write in the message box
• Your agreement to be contacted, and the date and time you sent the form

When you become a client

• Property address and access arrangements (for example key safe codes), which we store securely and share only with the team member visiting
• Checklists, photos, videos and reports of your property
• Billing details needed to invoice you

When you visit the website

• Basic technical data (IP address, browser, pages requested) recorded by our hosting provider for security. Our fonts are loaded from Google Fonts, which also receives your IP address.
• We do not currently use analytics. If we start, it will only run if you accept analytics cookies. See our Cookie Policy.

3. Photos and videos of properties

We only photograph and film the property when it is empty, between guests. Videos are recorded without audio. We do not photograph guests. If guest belongings or documents are left in the property, we do not photograph their contents, and we handle them as set out in our Terms of Service.

4. Why we use your data and our lawful basis

• To reply to your request and arrange a visit: steps you asked us to take before entering into a contract, and your consent to be contacted.
• To carry out the service and send reports: performance of our contract with you.
• To invoice and keep accounting records: legal obligation.
• To keep the website secure: our legitimate interests.
• Analytics (only if you accept): your consent.

We do not sell your data and we do not use it for marketing unless you separately agree.

5. Who we share it with

We use trusted service providers who process data for us under contract:

• Formspree, which receives the booking form and forwards it to our inbox
• Netlify, which hosts this website
• Our email and file storage providers
• WhatsApp (Meta), only if you choose to message us there

Some of these providers may process data outside the UK, for example in the United States. Where they do, the transfer is protected by the safeguards UK GDPR requires, such as the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU-US Data Privacy Framework.

6. How long we keep it

• Enquiries that do not become a booking: 12 months from our last contact.
• Photos, videos and reports: 12 months from the visit, unless you ask us to delete them sooner or we need them to deal with a complaint or claim.
• Invoices and accounting records: 6 years, as required by UK law.

7. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data deleted
• restrict or object to how we use it
• receive your data in a portable format
• withdraw your consent at any time, without affecting what we did before

To use any of these rights, email debora@aircleanb.com. We will reply within one month.

If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, 0303 123 1113.

8. Changes

We may update this policy. The date at the top shows the latest version.