Terms of Service

1. About us

These terms apply to services provided by AirCleanB ("we", "us"). "You" means the host, owner or property manager who books our services.

2. Our services

Post-clean validation is a visual check of your property after it has been cleaned, against a checklist agreed with you, with a written report, timestamped photos and short room videos. Cleaning is a changeover clean of your property. What each booking includes is confirmed in writing before the first visit.

A validation reports what our team member can reasonably see on the day of the visit. It is not a guarantee that a guest will find no problems, not a survey, and not a gas, electrical or fire safety inspection or certificate. Checking whether a smoke or carbon monoxide alarm is present and responds to its test button does not replace your legal safety obligations as a host.

3. Bookings and access

• You give us safe access to the property at the agreed time (for example key safe, smart lock or concierge).
• If we cannot get in, or the property is not empty, we may not be able to carry out the visit. [REGRA DE COBRANÇA NESSE CASO]
• We keep access codes and keys confidential and use them only for your bookings.

4. Recording: empty property only, no audio

• We only take photos and videos when the property is empty. We never knowingly photograph or film guests or other people.
• Our videos are recorded without audio.
• If someone is in the property when we arrive, we do not record, we tell you, and we agree what to do next.

5. Guest belongings and documents

• If we find items or documents left by guests, we do not open, read or photograph their contents.
• We may take one photo showing where an item was left, without showing personal details, and we tell you in the report.
• We leave items where they are, or move them to a place you choose, following your instructions. We do not take guest property away unless you ask us to in writing. [REGRA PARA ITENS DE VALOR]

6. Quick fixes

If we find a small issue during a validation, we may offer to fix it on the spot. We only do this if you agree, and it is charged separately at the price shown on our Pricing page or agreed with you.

7. Prices and payment

Prices are shown on our Pricing page and confirmed before the first visit. Payment terms: [PRAZO E FORMA DE PAGAMENTO].

8. Cancellations

[POLÍTICA DE CANCELAMENTO (prazo e valor)]

9. Our responsibility to you

[LIMITE DE RESPONSABILIDADE E SEGURO: definir com o advogado]. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud.

10. Optional: using anonymised property photos to improve our service

With your separate, optional consent, we may use photos of your property, with anything that could identify you, the property or any person removed, to train our team and improve our checklists and reports. This is not required to use our services. You can say yes or no when you book, and you can withdraw your consent at any time by emailing debora@aircleanb.com. If you withdraw it, we stop using your photos for this purpose.

11. Your data

We handle personal data as described in our Privacy Policy.

12. Complaints

If you are not happy with a visit, tell us within [Nº DE DIAS] days at debora@aircleanb.com and we will look into it.

13. Law

These terms are governed by the law of [ex.: England and Wales].